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About Us

Eastern Capital Partners (ACN: 603 857 681), established in 2015, is a finance brokerage committed to ethical and reputable practices. Our mission is to provide personalized loan solutions to meet the unique needs and circumstances of our clients. To achieve this goal, we leverage our broad knowledge and expertise across a wide range of products from our lending partners, including banks, non-banks, and private lenders.

We take a tailored approach to each transaction, working closely with our clients to understand their financial goals and objectives. Our goal is to ensure a successful outcome for our clients and build long-lasting partnerships based on trust and reliability. With a focus on ethical business practices and an unwavering commitment to our clients' success, Eastern Capital Partners is dedicated to providing customized and effective financial solutions.

 

Our Accreditations

CAFBA (Commercial & Asset Finance Brokers Association of Australia) full member (Member no. 294104)

MFAA (Mortgage & Finance Association of Australia) full member (Member no. 157787)


AFCA (Australian Financial Complaints Authority) member (Member no. 51264)

KIY Pty Ltd T/as Eastern Capital Partners is a credit representative 476358 of BLSSA Pty Ltd  (Australian Credit Licence 391237)

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Lending Partnerships

How We Operate

 

We fully disclose our service, payment model, privacy policy and complaints procedure.

Please refer to our privacy disclosure document below.

What to do if you have a dispute or complaint?

We hope you are delighted with our services, but if you have a complaint please let us know so we can work towards resolving it promptly and fairly.

 

Making a complaint to us is free.

 

You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following:

Email: resolutions@blssa.com.au

Phone: 03 9320 1082 or 1800 763 486 (toll free) Monday to Friday 9am to 5pm (AEST) Mail: BLSSA Advice Complaints, Level 15, 360 Elizabeth Street, Melbourne VIC 3000

Accessing Our Policy

You can access our policy here

 

If you require accessibility assistance (including language and translations), please use the details above so we can help. 

External Dispute Resolution Scheme

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).

 

You can contact AFCA using any of the following:

 

Online: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (toll free)

Mail: GPO Box 3, Melbourne Vic 3001

 

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further.

 

You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

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